A little help,
when you need it.

Download LingoLatch from the App Store. It is available in the United States for iPhone with iOS 17 or later. The game is free to play, with an optional one-time Remove Ads purchase.

Signing in and loading rankings are separate network requests. Try refreshing, check your connection, and check whether your VPN or network filtering is blocking Apple game services. You can use “Open in Game Center” to compare. A refresh error does not by itself mean your saved scores were deleted.

Replaying a Quick Lock board is unranked practice. Start a new board for a new ranked attempt. Daily Lock has one official attempt for that day's challenge.

Groups use iCloud invitations. Accepted members compare their Daily Lock results, with weekly standings based on the best five days out of seven. Check that iCloud and Game Center are both available if a group cannot refresh. Group invitation and sharing options are managed through Apple's sharing screens.

Check the iCloud Player Save status in Settings before changing devices or deleting the app. Daily Lock and Duel history sync when iCloud is available; submitted leaderboard scores are handled by Game Center. Use the same relevant Apple accounts. Device settings and every unfinished round are not guaranteed to transfer. Don't delete your only copy of progress while sync is failing.

Open LingoLatch Settings and turn off Usage analytics, Crash reporting, or both. These controls apply to the device and do not control Apple's own TestFlight diagnostics, Game Center, iCloud, or advertising privacy choices. See the Privacy Policy for details.

Open LingoLatch Settings and choose Remove Ads under Ad-free Play. It's a permanent, one-time $4.99 U.S. purchase, not a subscription. Apple confirms the price before you buy. All game modes remain free whether or not you purchase.

Use the same App Store account that made the purchase, then open LingoLatch Settings and tap Restore Purchases. Your App Store purchase account can be different from your Game Center or iCloud account. Restoring an existing purchase does not charge you again.

If restoration fails, check your connection and App Store account and try again. If Settings still says Ads removed, your verified ad-free purchase remains active. Contact support with the error's support code if the problem continues; don't delete your progress to troubleshoot a purchase.

No. TestFlight purchases use Apple's no-charge testing environment and do not count as paid App Store purchases. To remove ads in the public App Store version, purchase Remove Ads there. Beta testing and real purchases are separate.

Yes. Applicable regional advertising choices and Apple's tracking permission are separate. Declining Apple's tracking request does not lock any game mode. You can manage Apple permission in iOS Settings > Privacy & Security > Tracking and revisit available regional options through Ad privacy choices in LingoLatch Settings. Non-personalized ads can still involve data processing. Read the advertising section of our Privacy Policy for details.

In LingoLatch Settings, find Daily Lock Reminder. Turn Remind me to play on or off and choose your preferred local reminder time. If notifications are blocked, review LingoLatch's notification permission in iOS Settings. Reminders are optional and managed on each device.

Email jd@cloudcapstudios.com. Deleting the app does not automatically delete iCloud saves, Game Center results, group records, or reports already sent. We can explain the relevant controls and help with information within our control. Please do not send account credentials.